Contact Zaimella

We love to be in touch with you to know your doubts, questions, or suggestions and thus improve our everyday learning from your input.

To give you a better service, we have prepared a list of frequently asked questions that you may find useful, or please leave us your information and we will contact you as soon as possible.

Antonella Donatelli

Zaimella Customer Service
  • Frequently asked questions Zaimella

How can I access Zaimella promotions?

All year round we offer several promotions that you may find interesting; to know about them, you can visit our authorized points of sale in Supermarkets and Pharmacies. If your place of residence is Ecuador, you can also visit our “Pañaleras Pototín” diapers chain stores nationwide.

Can I access online purchases?

Yes. We currently have an online order system for our Panolini and Prudential brands, through Amazon. At the moment, this service is available only for the United States; however, we are working to expand our online portfolio to the rest of the continent.

How can I get specific advice on a product?

You can obtain information about our products in two different ways:

  1. You can visit “Our Brands” section where you will learn about each of our business lines and products; if you want to know a little more, please go to the website of each of our brands.
  2. You can fill out the form in the “Contact Zaimella” section and we will contact you as soon as possible to resolve all your doubts and concerns.

What are the requirements to obtain a franchise?

For us it is very important that you wish to be part of our sales force, however, this option is available only for Ecuador. If you want to be part of our chain of “Pañaleras Pototín” diapers stores, you can write us at and we will contact you as soon as possible.

Where can I buy your products?

Our products are available in North, Central, and South America. To learn more about the countries in which we are present, visit the section “International Presence”. If you require more detailed information about points of sale in your country of residence, you can call us at any of our customer service numbers or you can fill out the “Contact Zaimella” section and we will contact you as soon as possible.

Do you have a point of sale at factories?

Currently we do not have a direct point of sale in our plants. Our business model works through a system of authorized distributors ready to serve you.

Where can I send my complaint about a product?

We are a company oriented to provide products of the highest quality. This is why your comments are very valuable to us, as they help us maintain and improve our quality standards and to fulfill our goal of giving you the best personal care products. In order to offer you a timely solution to the inconvenience caused, you can call us at any of our customer service numbers or you can fill out the “Contact Zaimella” form and we will contact you as soon as possible.

How long does it take to receive a response to my complaint? How can I follow up?

Once your claim request is received, Antonella Donatelli, our customer service agent, will contact you within 24 hours to help you with your request and learn more about the inconvenience you experienced with our products. After this, the quality control area, together with those responsible for each brand, will perform an analysis of the problem to offer you a timely solution in a maximum of three working days. Throughout this process Antonella will be in permanent contact with you to inform you about the status of your claim.

How can I apply to a job in ZM?

We know that one of the most valuable resources that a company has is its collaborators and we are very happy that you want to be part of us. We invite you to review the positions that are currently open in the “Careers” section, upload your resume, and enter the selection process. If you meet all the requirements for the position, one of our Human Talent collaborators will contact you. To keep updated with the vacancies we have, we invite you to follow us on our LinkedIn page.

How can I qualify as a Zaimella provider?

At Zaimella, we incorporate our stakeholders in our value chain and we are committed to their growth. To be part of our suppliers, please send us an introduction letter of your business along with a detailed description of the products or services you offer to the email

Leave us your information and a service representative will contact you.


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    Sector La Balbina - Amaguaña.
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