Contact Zaimella

Antonella Donatelli

Zaimella Customer Service

We love being in touch with you regarding your questions, or suggestions. Your input helps us to improve and be a better company. Feel free to contact us.

Frequently asked questions Zaimella

What are the requirements to obtain a Pototin franchise?

We appreciate your interest in being a franchisee. Please contact us at and we’ll get back to you as soon as possible. Please note that this option is only available in Ecuador.

Where can I buy your products?

Our products are available in North, Central, and South America. To learn more about the countries in which our products are available, please visit the International Presence section on this website. If you require more detailed information about point of sales in your country of residence you can call or write us at any of our customer service contact information.

Do you have a point of sale in your factories?

Currently, we don’t. Our business model works through a system of authorized distributors ready to serve you.

How can I apply for a job in Zaimella?

We know that one of the most valuable resources that a company has are its employees and we’re very happy that you want to be a part of our team. We invite you to review the positions that are currently available in the Careers section. Please upload your resume and enter the selection process. If you meet all the requirements one of our Human Talent recruiters will contact you. To keep updated about our open positions, we invite you to follow us on our LinkedIn page.

How can I access Zaimella’s discounts?

We offer several discounts and promotions throughout the year. To learn about that you can visit your preferred point of sales in your marketplace. If you live in Ecuador you can also visit our nationwide network of Pototin diaper stores.

Can I shop online?

Yes. We currently sell Prudential Invisible through Amazon digital store. Currently, this service is available only in the United States. However, we’re working to expand our online portfolio to the rest of the continent.

How can I get specific advice on a product?

You can obtain information about our products in two different ways:

  1. You can visit Our Brands section where you’ll learn about each of our brands and products. If you want to learn more please visit the individual brand websites.
  2. You can fill out the form in the Contact Zaimella section and we’ll contact you as soon as possible.
How can I qualify as a Zaimella supplier?

We love to integrate our stakeholders in our value chain and we’re committed to grow together. To be one of our suppliers, please submit a letter of introduction describing your company together with the products or services you offer to and we will consider your proposal.

Where can I send a complaint about a product?

We’re a company committed to provide the highest quality products. Your feedback helps us to improve our quality standards and provide you with the best personal care products. You can contact us any time using our customer service numbers or you can fill out the Contact Zaimella form and we’ll get back to you as soon as possible.

How long does it take to receive a response to a complaint? How can I follow up?

Our customer service agent, Antonella Donatelli, will contact you within 24 hours to help you with your claim. She will open a case and will follow up the claim inside the company keeping you always informed until the case is closed.

Leave us your information and a service representative will contact you.


  • Calle Juan de Dios Morales Lote #1 Y Panamericana Sur.
    Sector La Balbina - Amaguaña.
    Quito - Ecuador


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