Contact Zaimella

Antonella Donatelli

Zaimella Customer Service

We love being in touch with you regarding your doubts, questions, or suggestions because it helps us improve and become every day a better company. To give you a better service, we’ve prepared a list of frequently asked questions that you may find useful. You can also send us your information and we will contact you as soon as possible.

Frequently asked questions Zaimella

What are the requirements to obtain a franchise?

We appreciate your interest in being part of Pototin diapers’ chain stores. Please contact us at and we’ll answer you as soon as possible. Please note that this option is only available for Ecuador.

Where can I buy your products?

Our products are available in North, Central, and South America. To learn more about the countries in which we’re present, please visit the International Presence section from this website. If you require more detailed information about sale points from your country of residence, you can call us at any of our customer service numbers or you can fill out the Contact Zaimella section and we’ll answer you as soon as possible.

Do you have a sale point in your factories?

Currently, we don’t have a direct point of sale in our plants. Our business model works through a system of authorized distributors ready to serve you.

How can I apply for a job in Zaimella?

We know that one of the most valuable resources that a company has are its employees and we’re very happy that you want to be a part of our company. We invite you to review the positions that are currently available in the Careers section, upload your resume, and enter the selection process. If you meet all the requirements for the position, one of our Human Talent recruiters will contact you. To keep updated about our vacancies, we invite you to follow us on our LinkedIn page.

How can I access Zaimella’s discounts?

All year round we offer several discounts that you may find interesting; to learn about them, you can visit our authorized sale points in Supermarkets and Pharmacies. If you live in Ecuador, you can also visit our Pototin diapers’ chain stores nationwide.

Can I shop online?

Yes. We currently sell Prudential Invisible through Amazon digital store. At the moment, this service is available only for the United States; however, we’re working to expand our online portfolio to the rest of the continent.

How can I get specific advice on a product?

You can obtain information about our products in two different ways:

  1. You can visit Our Brands section where you’ll learn about each of our brands and products; if you want to learn more about them, please visit each of our brands’ websites.
  2. You can fill out the form in the Contact Zaimella section and we’ll contact you as soon as possible to resolve all your doubts and concerns.
How can I qualify as a Zaimella supplier?

At Zaimella, we incorporate our stakeholders in our value chain and we’re committed to their growth. To be part of our suppliers, please send us an introduction letter of your business along with a detailed description of the products or services you offer to the email

Where can I send a complaint about a product?

We’re a company oriented to provide products of the highest quality. This is why your comments are very valuable to us, as they help us to maintain and improve our quality standards and to fulfill our goal of offering you the best personal care products. In order to offer you a timely solution to any inconvenience caused, you can call us at any of our customer service numbers or you can fill out the Contact Zaimella form and we’ll contact you as soon as possible.

How long does it take to receive a response to a complaint? How can I follow up?

Once your claim is received, Antonella Donatelli, our customer service agent, will contact you within 24 hours to help you with your claim and learn more about the inconvenience you experienced with our products. After this, the quality control area, together with those responsible for each brand, will perform an analysis of the problem to offer you a timely solution in a maximum of three working days. Throughout this process, Antonella will be in permanent contact with you to inform about the status of your claim.

Leave us your information and a service representative will contact you.


  • Calle Juan de Dios Morales Lote #1 Y Panamericana Sur.
    Sector La Balbina - Amaguaña.
    Quito - Ecuador


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