How can I access Zaimella’s discounts?

We offer several discounts and promotions throughout the year. To learn about that you can visit your preferred point of sales in your marketplace. If you live in Ecuador you can also visit our nationwide network of Pototin diaper stores.

How can I get specific advice on a product?

You can obtain information about our products in two different ways:

1. You can visit Our Brands section where you’ll learn about each of our brands and products. If you want to learn more please visit the individual brand websites.
2. You can fill out the form in the Contact Zaimella section and we’ll contact you as soon as possible.

How can I qualify as a Zaimella supplier?

We love to integrate our stakeholders in our value chain and we’re committed to grow together. To be one of our suppliers, please submit a letter of introduction describing your company together with the products or services you offer to compras@zaimella.com and we will consider your proposal.

Where can I send a complaint about a product?

We’re a company committed to provide the highest quality products. Your feedback helps us to improve our quality standards and provide you with the best personal care products. You can contact us any time using our customer service numbers or you can fill out the Contact Zaimella form and we’ll get back to you as soon as possible.

How long does it take to receive a response to a complaint? How can I follow up?

Our customer service agent, Antonella Donatelli, will contact you within 24 hours to help you with your claim. She will open a case and will follow up the claim inside the company keeping you always informed until the case is closed.