Contact Zaimella

Antonella Donatelli

Zaimella Customer Service

We love being in touch with you regarding your questions, or suggestions. Your input helps us to improve and be a better company. Feel free to contact us.

Frequently asked questions Zaimella

Where can I buy your products?

Our products are available in North, Central, and South America. To learn more about the countries in which our products are available, please visit the International Presence section on this website. If you require more detailed information about point of sales in your country of residence you can call or write us at any of our customer service contact information.

Do you have a point of sale in your factories?

Currently, we don’t. Our business model works through a system of authorized distributors ready to serve you.

How can I access Zaimella’s discounts?

We offer several discounts and promotions throughout the year. To learn about that you can visit your preferred point of sales in your marketplace. If you live in Ecuador you can also visit our nationwide network of Pototin diaper stores.

How can I get specific advice on a product?

You can obtain information about our products in two different ways:

  1. You can visit Our Brands section where you’ll learn about each of our brands and products. If you want to learn more please visit the individual brand websites.
  2. You can fill out the form in the Contact Zaimella section and we’ll contact you as soon as possible.
How can I qualify as a Zaimella supplier?

We love to integrate our stakeholders in our value chain and we’re committed to grow together. To be one of our suppliers, please submit a letter of introduction describing your company together with the products or services you offer to and we will consider your proposal.

Where can I send a complaint about a product?

We’re a company committed to provide the highest quality products. Your feedback helps us to improve our quality standards and provide you with the best personal care products. You can contact us any time using our customer service numbers or you can fill out the Contact Zaimella form and we’ll get back to you as soon as possible.

How long does it take to receive a response to a complaint? How can I follow up?

Our customer service agent, Antonella Donatelli, will contact you within 24 hours to help you with your claim. She will open a case and will follow up the claim inside the company keeping you always informed until the case is closed.

Leave us your information and a service representative will contact you.


    • Calle Jacinto Jijón y Caamaño E11-194 y Calle Juan de Dios Morales, Sector La Balvina, Parroquia de Amaguaña.
      Cantón Quito - Ecuador


    • 7850 NW 80th Street.
      Miami FL 33166


    • Calle Los Cedros Lote 20 Mza B, Lurín Lima - Perú